D.K.
You're doing it right. It may help to then provide a distraction after the monkey doll falls, she cries and you model her stating her feelings. Something like - now that monkey is ok, maybe he wants to play (whatever she plays with him). We also occasionally tried - giving DS a time frame. Something like, I see you are sad you can't play with the phone, you can cry for 2 minutes and then it will be time to (do something fun here). If the crying itself is horribly loud or she is screaming I think it is ok to have her modulate the volume. I think it gets better as she gets older no matter what you do.