D.S.
Is she really stepping over her bounds or is he having her do his part so he doesn't have to deal with you and the ensuing problems? I have seen both side of this fence. Does he live with her and te childen stay there and she cares for them? Then ou want to have her on your side and not as an enemy as she may feel much more awkward than you know.
When it comes to communication that is always hard even in a good marriage so think back to how you solved problems when you were first together and try seeing if that helps. For one family member they only send notes so there is a paper trail and anoter has a in between person that helps. Good Luck