J.,
I have a 4 year old and a 5 mos old (I can't believe it!). My kids attend a Kindercare in Rochester Hills. This is the 4th daycare (I actually refer to it as "baby-school" for my son). We tried two before finding a Kindercare we liked, and then moved and had to transfer to our current center. I won't share my negative stories...but after bad experiences, this is what I like:
1. Happy greetings in the morning. The staff (not just the kids assigned teachers) knowing their names, being awake..., happy, energetic and truly caring about how they are doing that morning. Noticing when my 4 year old is dragging, not himself etc.
2. Listening. Taking the time to focus in the morning or at pickup for a few minutes to any concerns we have, or just to be advised of a cold, bad night, adjustments (i.e. new baby, potty training progress, etc).
3. Follow-up. Asking how is Brendan/Isabel doing with...
4. Feed Back. My son's teacher makes a point to tell me how well he listened, etc. when I pick him up. It makes him feel good and give me good feedback so I can praise him as well.
5. Activities. The offer classes (extra money) in Math, phonics, spanish and music as well as having a special summer program, including water day and other activies to keep the kids stimulated.
6. Other Comments/suggestions. It makes me feel good when my daughters teachers will say, Isabel is doing so much better with her moods, etc (she was a pretty high maintenance girl for awhile) or telling me things I know about her...but they are learning. It reinforces to me that they are taking an interest in my child and are paying attention to her. For example, she had to be held facing out (nosey girl) and one day the teacher said to me, I don't what you to think we don't like ot cuddle her, but if we don't hold her facing out so she can see what is going on she cries...
7. Occassionaly they email me pictures at work. It's a pick me up (although sometimes it makes me miss them more).
I know kids cry occassionally at drop off...mine don't right now and I know it is because they are happy and my son loves to go to school. That is really the best comfort you can have. When we did transistion to the new school, my son would cry for a few minutes the first couple of weeks and the teachers would call me in the late morning to let me know he was participating in class and ok.
I commend you for working to improve or maintain your daycare!