I have a second mortgage with Citimortgage. The interest rate was 8.00% and I called a few months ago to ask if we could get the mortgage re-financed at a lower rate. I didn't even bring up modifications, they did. I didn't know much about them at all. They said we were eligible so we gave the go ahead to get the paperwork going. We never paid them anything, so I'm not sure what you needed to pay for. I kept on making the monthly payments. I think the whole thing may have taken 3 or 4 months and I just kept sending them whatever they asked for as far as you know, tax forms or check stubs, that type of thing.
Well, in the end, we went from monthly payments of $1,104 down to $483. And the interest rate went from 8.00% down to 2.00% for the life of the loan. And if we keep paying on time, every 5 years they will knock $12,000 off the principle or something to that effect.
So not all are scams. I definitely think it depends on whom you speak with. It's almost the luck of the draw when you call. Some of the agents really know what they are doing, some really don't.
I don't know what to tell you other than work on getting caught up with your payments. I'm not in Texas and can't help with a lawyer. Good luck.