B.C.
This is losing a lot in translation.
If you are looking for a hospital - seeing as you have access to the internet -
Google "hospital in <your location>"
If a 20 yr old woman has never had a period she needs to see a doctor.
If she's very under weight, that might be one problem.
You need a certain body fat mass ratio to get puberty going.
Or it could be something else.
A doctor should be able to help figure it out.
https://medlineplus.gov/ency/article/001218.htm
Additional:
I'm not sure that she's really in Cedar Rapids.
She says at the end - In India.