Professional Heartstrings? I'm in Tears over Work!

She was lashing out in her pain. Everyone knows you don't get insurance after the fact. I'm sorry to hear about her loss and all and I know this was a hard thing to deal with. I've been in similar situation myself. It's hard to forgive yourself, but there's no other choice. You did the best you could and you really couldn't do anything else. Simiply and deeply pray for this woman and her family, put them in God's care and let go. This too will pass.

This woman is grieving and in anger. It is actually her husband she is angry at. For abandoning her, for not taking care of her, and leaving her with these problems. You have to go on, you did the best you could, it is not your fault. In my life and in most people's lives if we want something we call over and over. She nor her husband did that. Hopefully you won't go through something like this again. Life is filled with losses at times. Have another cry and say a prayer for her.

You have a heart and it was so sweet of you to cry. Your boss has been in that type business for a while possibly and has gotten immune to the real reason he/she IS in the mortgage insurance business. You are fresh and new to the business, so you did what comes naturally. It is the same as a medical person who has seen enough babies die to learn how to not let it affect them emotionally or else they could never do their jobs or in the wrong job. If this type thing bothers you after a couple other calls like that, maybe that field is not for you.

Grief does crazy things to people that you would never expect. What you did was right, as hard as it was.

Use this example in your cold calls. Say that no one expects something bad to happen to them, and then explain the "case". Tell them that by not planning ahead, a spouse is left "holding the bag", and having to work multiple jobs to stay ahead...lose their home....not have retirement or college funding. By taking a few minutes out of their time to talk to you, they can protect themselves from this horrible event.

When you are handed a lemon, make lemonade!

A. I am so sorry you had to handle that call. I think you have realized that individual was angry and directed it at you but it wasn't because of you.

I work in a profession where I sometimes have to withhold services due to cost and people try to blame me when death results because of their lack of financial responsibility. Don't get me wrong I still will feel horrible, but I know that it was their issue not mine. This lady had many years to apply for this insurance and didn't. That is on her not you. Yes it is unfortunate she had a tragedy in her life but not paying her mortgage is not your responsibility.

I deal with this by trying to leave it behind, think of other thoughts, work out, and repeat I did the best I could at the time. (I had posted a similar questions a few months ago and received great suggestions). I still dwell on it but it is getting easier to handle.

Dear A., I am so sorry you are going through what you did. I want to share with you from experience -- a different perspective. You are doing amazing work. My dad did not have mortgage insurance. When we died, we had some difficult times, but it did work out. If he had had, it would have made certain things easier. My great aunt just lost her house as well when my uncle died, again because he did not have mortgage insurance. In short, -- more people need to know about the value of mortgage insurance. It is a necessity to protect one's family.

this woman is grieving. You are not at fault. In no way. You did your job, but it is a person's responsibility to research all options to protect one's family -- with or without any phone calls or urgings.

Keep up the amazing work.

Jilly

It is not personal against you. She is angry about the accident and her husband being gone, and possibly herself as well, and this was an open door for her to release those feelings. She is having a lot of pain, and now regret over not taking the insurance. Rationally, she knows it is not your fault, but in her state right now she is coping as best as she can by looking for places to lay blame.

I find saying a prayer for people who are hurting and realizing that I cannot help all the people I work with but that there may be other help out there for them helps me keep my sanity. I remember that people are resilient and that even though I see them at their worst they often recover or even become stronger in the long run. It also helps me to have an understanding person that I can talk to about my reactions to difficult clients helps--a friend, co-worker, whatever. It is helpful that my husband and some friends (and of course co-workers) are in helping professions too. I also try to manage my stress from other areas and not expose myself to emotionally intense media (I get enough from work without getting more in my leisure). Hang in there and take care of yourself.