Normal behaviour? NOT! I have 2 girls, 13 and 10 - never have they or will they behave that way. Being disrespectful is unacceptable. A bad attitude, well that is everyone right to have their own opinion, but it is unacceptable to push one's bad attitude on others.
So about the rolling her eyes and the disrespect. It is very simple. It may not be easy, but it is simple. You state in a very clear tone, "we do not do that in our family. Are you part of this family? Fine then we don't do that (whatever the behaviour is). If you want something, need something are upset about something we discuss it, we don't (whine, be disrespectful whatever the behaviour) in this family. So in this family we discuss what we want. Are you part of this family? Great, then let's discuss it. Do you need a minute to think about what you want to say?" (Give her the opportunity to calm down and formulate her thoughts)
Be firm, but not mean. Be straight, no guesswork on her part. There are no consequences, just facts. In this family we do this, and this is what we don't do. Fact. No story, no explanation, no variations.
The other day we were at a friends place visiting. I told both my daughters we needed to leave by 6:30 to get home in time for my conference call at 7 PM. I said: We will say our good byes at 6:20 and be in the car, backing out of the driveway before 6:30. Tonight I have a conference call and we will be home in time, alright? Everyone agreed. At 6:10 I reminded them we had to leave in 10 mins. My daughter's friend said, "Can Taylor Rae stay and play longer and my mom will drive her home?" Taylor Rae answered and said, "nope, we can't". I didn't have to say anything. It was already decided earlier.
Some might argue for negotiation skills...seizing the opportunity, but you know what, there are some non negotiables. Brushing their teeth is a non negotiable, drinking their nutritional shake in the AM is a non negotiable, getting in the car so that I was on time for my team call...a non negotiable. They know the rules, they know their boundaries and we never have or will have the whining, the disrespect etc.
As for the attitude, it is a reflection of what is going on inside. Talk to her. Remind her that she gets to choose her attitude. She gets to choose her mood. She is in control. If she chooses to be miserable and have a bad attitude, then let her know that is unacceptable behaviour with the family and remind her of what behaviour you want. If you don't teach her...yes daily...she will remain challenged.
And if you think she doesn't need to be reminded daily, just take a drive and count how many speed limit signs there are on the road, how many stop signs there are...how many traffic lights there are. We all need constant reminders of the behaviour that is appropriate to our leading healthy productive lives.
B.
Family Wellness Coach