D.H.
E.,
I bought a Duet almost 5 years ago. I have that happen to me only when I over load the washer. Then you wait for the door to open. Do not pry it open. My daughter did that to me on Friday. It broke the latch on the door. So now I am having to fix that today (we were out of town). That little piece is 60.00. Anyway take some of the clothes out and start it over (the load). It will clear itself out. Let us know what happens with the repair guy!!!
Happy Washing!
Dene' H.