I'm just trying to find out if anyone else out there is having "signal" problems with their HD-DVR cable box from Time Warner Cable. About every other day, or 3 days, it shuts off and "reboots" itself. Sometimes 6 times a day! We have had several service calls. Time Warner keeps telling us our signal is good. Has anyone else been having this problem? I am beginning to wonder if it really isn't the cable line coming into the house and they just don't want to dig it up.
I am also wondering if the problem is on their end. But they keep telling me my problem is isolated. I would appreciate any experience you may be having.
Thanks!
Thanks to all of you for your advise and experience you have had with the cable companies! To give you an update, I finally did take my HD-DVR box back to the cable store and exchanged it for another one, just 3 days ago. So far, it has NOT rebooted yet. HOWEVER.....now our caller ID is not coming up on the TV screen like it is supposed to. I called TWC and they tell me it can take 24-72 hours for all of the info to download to our box. If it hasn't happened by tomorrow, then they tell me I have another defective box and will have to switch it out AGAIN!
If I have to switch it out again, I am going to take in my log I have been keeping of all of my problems and request some kind of credit to our bill because I agree with what a lot of you were saying - we should not have to pay for sub-standard service and I am so sick and tired of dealing with those people. And yes it is true, every time you call with a problem, you get a slightly different answer! Currently, in our area, we do not have many other options besides TWC, either AT&T or satellite. But once we do, TWC better be careful or they may end up losing a lot of customers! Thanks again!
We've had several problems with receivers/DVR's and have had to take them back to the cable store and exchange it for a new one. That seems to do the trick.
My advice is to take your box to the store and have them exchange it. Our box messes up occasionally and we have to exchange it, the good part is you will get all the channels for awhile before they readjust to what you subscribe to, I guess this wouldn't matter if you already get everything. My guess is that if your box keeps rebooting it's a problem with the box.
We have TWC for cable, phone & internet. We did have to get a new digital box because ours kept doing the same thing but not nearly as much as yours is. Once we got a new box, we've never had a problem and we have never had a problem w/ the phone or internet service. Good luck!
I do not have time warner cable but have their digital phone service and it has been nothing but trouble for me
I shuts down every weekend and has to be rebooted to turn it back on
I believe they have too many customers
request a new box. we had a problem with time warner and they were out 3 times. each time they came out they checked the signal but we still had the problem. we finally told them it was the box and requested a new box be brought out. have not had the problem since.
oh honey time warner is notorious for that... the only way you are ever going get the full service of your cable is make them give you a new cable box. if you have to take it yourself to one of thier stores we have done that 3 times in the last 5 yrs. no matter what they tell you on the phone or when the cable guy does decide to show up that was our only solution if i am paying some a 100 a month service i expect SERVICE. no mor e dancing around the screw you bush with any the companies any more. besides for every day you dont have your service keep track of it how long ...that time ...this time ...they are suppose to pro rate your bill when you dont have the full service.hope you have a great day IT IS THE CABLE BOX IT SELF NOT THE LINES.
I recommend you call TWC and request they come out and replace the DVR. While there, if you ask the tech to look things over after explaining what's been happening, he/she can be very helpful. Our experience has always been that the techs will go above and beyond.
We had a problem with our signal a while back. They said they tested the line (over the phone) and everything was fine. I called back later after more glitches and insisted they come out or I was canceling our service. They finally climbed our pole out back and saw that the cable had been damaged. They said it looked like a squirrel had been gnawing on it or something. After they replaced it our signal was perfect!
Anyway, call back and keep complaining. You shouldn't have to be paying for substandard service.
I had this problem a few years ago and it turned out my box was overheating and resetting itself. If you have anything on top of it, take it off to let the air floe through the slats in the top. When I did that and it didn't work (there was too much damage) I made them give me a new box. If you have already had your box replaced then I don't really know. I would say get them to exchange your box again as they just repair them and send them back out in the world, so the chances of you getting a previously damaged box is pretty good. Good luck!
K.
Hi there. We also had a problem like that a while back. In the end the box "went bad" on us not to long after that. I think that the hard drive in it fried. Do you have another TWC box in the house on another TV? If it is ok, then it probably is the box. If there isn't another box, maybe check with your neighbors and see if they are having issues. After that - I'd say see if they will swap out your boxes. Good luck!
we had this exact same problem, only with comcast. we went through several boxes, had them come out several times...it was so bad that sometimes we would try ten times to get into the On Demand section and it would always time out, and sometimes we'd never get to watch our movie/show. after about a dozen times calling and complaining, we got a comcast rep, in i think georgia somewhere, who said he used a different cable company, but had the same issues, and finally he found out that the "demand" for the digital cable was so high that the system couldn't keep up, basically it was freezing up because of high usage, and the cable companies weren't keeping up with the demand. he said that he's found it to be a widespread issue with lots of companies, but bottom line there wasn't much he could do. for the record, we have gotten rid of cable now and just have the converter box, which isn't any better because of static and interference, etc...go figure!
We use to have Time Warner Cable and had the same problem. We had it only for 1 yr and they where out 20 times. Every time they came out it was something different each time that was causing the problem. I even replace my box 2 times. I finally gave up and drop them. They never could fix it. Could luck.
I used to have Time Warner and we had the package deal with the phone, cable and internet. I had to have them out several times because my phone would constantly not be working. I even told them that I am paying for a service that I am not receiving and they need to credit me for the time that the phone did not work. Every time they would give me a $20 credit. Every time that I called in customer service would give me different answers, it was my phone that was the problem, squirrels were shewing through the line, it was the modem, etc. We finally got Everest in our area and I immediately switched. Time Warner ended up owing me over $100 in credits. I will never EVER use them ever again. They kept telling me that I was the only one having that problem, so it sounds like a line that they feed everyone. Hope this is helpful!
We had that problem off and on for about 6 months about a year ago. I would take my box into the cable store and tell them what it was doing and they would send a new box home. Eventually, it stopped. Finally, I asked why on earth I kept going through boxes and someone told me that they were doing so much upgrading that often it is just the signals period coming into the home, not the wires or the hardware. They told me that eventually all the areas would be upgraded and that it wouldn't be a problem anymore. I can't remember the last time that has happened. I guess they are working in your area and just not telling you. BUT...if you are not too far from the office go ahead and get a new box. The more you complain and the more money you cost them while going through boxes, hopefully the faster they will work on the problem. It always did seem to get better for awhile with a new box. I think it may be similar to the way a computer acts up if it's shut off wrong too many times. Then if the software is deleted and reinstalled, it gets better again until the computer gets abused too much again. The boxes definitely don't do well if they are messed up. BESIDES...you can take in the remotes and complain they are sluggish. They don't charge for new remotes. You may as well have nice new stuff.
Suzi
