A.F.
HI...I had/have furniture from Pottery Barn and have very mixed feelings. I had 2 convertable cribs and still have a chnging table that we now use as just a dresser. The construction of the furniture is not the greatest. Beautiful, yes, but not great. The problem I had with my cribs was that one of them broke. The side rail fell off!! Just completely fell off one day. I called PB the next day expecting to get some help with the very expensive crib I bought from them. Well I was sooooo wrong!! I was put on hold forever, transferred from here to there and got several differnt answers. To make a long story short this went on for a month! My son was without a crib and sleeping in pack and play that he was too big for. NO ONE would help me. I was told that they put an order in for replacemnet parts and when I called a week later I was told there was no order ever put in. Whne I asked to speak to a supervisor I was told sorry we cant so antyhting to help you!!! When I went on lin to try and find replacement parts myself, I found many, many stories similar to my own. Poor service and broken cribs...yes there were other broken cribs with the same problem from PB. After all this the recalls began with other cribs and it was the same problem that happened with ours. Since no one ever helped us, I ended up throwing out my beautiful cribs b/c I feared for my children's lives. They were out of cribs sooner than I had planned but I was left with no choice. The dresser that I have squeeks when you open it and is not very strong. In my own experience I will NEVER EVER buy anything from them again. It is such a shame b/c their things are truly gorgeous but looks arent everything. I would check them out online...just google PB and see all the complaints about them. They are all the same and it's really sad. People say you get what you pay for but not with this company. You pay big bucks to be treated poorly and they just dont care. I hope this helps.