Ah joy. Feel your pain, I have an 11 year old that has perfected the look of death. The good thing is they DO grow out of it. =)
You are going to have to be firm. WHEN things are calm you need to sit down with her with a list of rules, chores and consequences. You and your husband need to talk about this before you talk to her. Be willing to bend SLIGHTLY about some of it but make it understood, this is the way it is, it will be posted, you will stick to it.
Here are some examples;
Friday-
Empty your trash can.
Strip and remake your bed.
Take your dirty clothes and sheets to the laundry room.
Pick up all toys and put them away.
Dust all surfaces, this includes night stand, dresser and desk. Clean your mirror.
Vacuum.
Tidy up your closet.
Do all homework, get it signed and put in your backpack.
Sunday-
Bathroom
Empty trash can.
Put away brushes, toys...anything that does not belong.
Clean mirror and wipe down counter. Check toothbrush holder, if icky put in dishwasher.
Put dirty towels in the laundry area.
Wipe out tub.
Swoosh out toilet, wipe down seats and base. Wipe up the floor.
Check shampoo, toilet paper, wipes, soap. Let Mum know if you are running low on anything.
Hang clean towels.
Check and empty all 11 household trash cans in the outside trash bin.
Daily chores:
Morning-
Make your bed.
Get dressed, put away your PJs.
Tidy your room
Turn out your light!
Eat breakfast, cleaning up after yourself which includes cereal boxes, bowls in the dishwasher, etc.
Brush your teeth and comb your hair.
Get ready to get out the door by 6:50am with your backpack and sweater.
Evening-
When you come home from school grab a fast snack.
Child A. check the mailbox and put mail on the kitchen counter.
Do all your homework, put it on Dad's desk or give to me to be signed and put it back in your backpack.
Do evening chores- Child A. feed the dogs and set the table for dinner. Child B. clear the table after dinner, put dishes in the dishwasher,
do handwash, wipe down counter and table, wipe out sink, rinse/squeeze out washclothe.
Take a shower and brush your teeth.
Put dirty clothes in the clothes basket and pick up toys.
Double check that you are ready for the next day- meaning clothes put out, shoes and backpack by the chair.
In bed by 9:00pm.
Turn out the light! Sleep tight!
Child B.(older child)
Rewards-
$5.00 allowance a week.
Choice of reasonable activity for the weekend.
Morning TV.
Infractions and punishments-
Not doing what you need to do daily - no TV or computer next day at all.
Not doing what you need to do for 3 out of 7 days - no allowance.
Rude behavior- no TV or computer, early bedtime.
Child A. (younger child using green, yellow, red dots for each chore)
Rewards-
All greens for the day, a treat to be determined by Mom and Dad.
15 Greens for the week, a special treat from Mom and Dad.
$3.00 allowance a week.
Choice of reasonable activity for the weekend.
Infractions and punishments-
Not doing what you need to do daily - no TV or computer next day.
Not doing what you need to do for 4 out of 7 days - no allowance.
Rude behavior - no TV or computer, early bedtime.
All yellows for the day, no tv.
Bedtime is 8:00pm for B, 9:00pm for A.
1 hour of TV or computer weekdays. 3 hours weekends.
We posted these where both children could see them. Btw, this has gone through 7 of our 8 kids (8th lived with mom) and the younger kids know that when they get to a certain age the responsibilities change. This set of "rules" were made for our 7 and 11 year olds. Each child has chores, responsibilities and privilege according to their age. It isn't alway perfect but it has worked well for us.
Do not let your daughter get away with being rude. Take away privilege that you have agreed to first, if she continues the same behavior you can advance to something more serious, like taking all her toys out of her room, or leaving her with two outfits to wear to school. Believe me, she will come around fast.
Talk to her. Find out what is bugging her. Sometimes kids are rude when they have other things going on in their lives and they just can't articulate it. The best kind of parent is firm, demands respect, listens and demonstrates a loving attitude. It's hard but it is over SO fast! Just try to remember how fast your 1 year old grew up. =) Soon you will be watching her walk down the aisle on her wedding day and wonder if this age was that big a deal. Good luck!