Wow. I wasn't going to respond, but I thought it important that I do considering that St. John got such a bad rap.
I have two children one year apart from each other. The first was born before the St. John's remodel, so I went with UCLA, Santa Monica and really had a horrible experience.
I will tell you that when I first got to UCLA I had a nice nurse assigned to me. She was sweet by any means, but was to the point. I ended up in an emergency status as soon as I was hooked up to the heart monitor and they kept me on oxygen all night. At one point a rude nurse came in to check if I had dilated and she broke my water. She didn't warn me and I was stunned. When I reacted she laughed to my husband and said, "Didn't someone tell her that she was having a baby?"
I ended up in emergency c-section (not the fault of the hospital at all!!!!). The part that was their fault was that the nurses were horrible to me. LITERALLY! I fought to try to have the birth naturally and one nurse said to me (on my way into EMERGENCY delivery) that my baby was going to come out with problems because I had pushed for a vaginal birth. I was bawling and freaking out! When I got into surgery I told my doctor this and he said, "No way! The baby will be fine." After I got out of surgery we made a report against that nurse.
BUT, our stay didn't get better. There were a few helpful nurses, but most were sub-par. One night they kicked my screaming child out of the nursery, woke me up in the middle of the night to have me walk (which you do have to walk after c-section, but they could have waited until morning) AND they were so mean that my husband decided to take over and ask the nurse to leave...and HE helped me to the bathroom and helped me clean myself...very humiliating...and I am a strong girl.
The next year St. John's had just finished being built. I had my son there. The facility was flawless and nurses were amazing. I did at first get put into a strange ward on the bottom floor. I mentioned that I would like to be moved to the main floor at first opening and was moved later that night, but eve with that I was not ignored and people kept coming to check on me.
The room was like being in a hotel. My husband enjoyed his bed there (at UCLA it was horrible). The nurses made me this juice that was amazing and would bring it whenever I asked. They even said how they made it and let me go into the fridge and make it myself and store food my family brought in for me.
They were all smiles every time that I saw them. I walked the halls a few times everyday and everyone would say hi to me and they were all so nice. Just writing this makes me want to have another baby.
I did have an episode there that tested the nurses. I started shaking in my bed uncontrolled. They came rushing in wrapped me in blankets and stayed with me while my body was shaking. They were so sweet to me. My husband was astonished because at UCLA he had to do so much. Here they just said sit back, we will help her to the bathroom. We will hold her while she shakes. They were calm and said these things happen...don't be scared, etc.
I do know people who had good experiences at UCLA, but I know MANY who LOVE St. John's. Just had to put my two cents in.