K.W.
We have six kids in our house, plus many guests. For the most part, they get along pretty well. These are the problem-solving rules and expectations. Hope they are helpful for you. Good luck.
Basic assumptions for all problem-solving:
Authority figures can use the tools of authority (punishment, giving orders). Everyone else has to interact as equals, and use the tools of influence.
Everyone is required to either work together to solve problems, or choose to withdraw from the group and play alone. It is not anyone's job to make anyone else happy. It is everyone's job to work together to solve problems in a way that is fair to everyone.
Everyone is expected to use strong voices and clear words. No one is allowed to be a victim here.
Solving Problems Between Equals
1. Define the problem. Talk to each other until you agree upon the definition of the problem. Define the problem in terms that don't blame anyone.
2. Work together to think of ideas that might solve the problem.
3. Work together to pick a solution.
4. Try that solution. If it doesn't work, go back to step 1 and try again.
5. If this doesn't work, get help from an authority figure.
Solving Problems Between Equals with a mediator
1. Define the problem. The mediator helps each person take turns speaking. The mediator assists each person to define the problem in non-judgmental terms. The mediator helps summarize what each person thinks the problem is.
2. Work together to think of ideas. The mediator helps each person to be able to express their ideas. The mediator lists out ideas. The mediator may add in some new ideas as well.
3. Work together to pick a solution. The mediator does not pick a solution for the people having a problem. The mediator may help with practical information like “everyone won't get a turn if turns are an hour long.” Final decision as to acceptable solution needs to be from the people with the problem, however.
4. Try the solution. The mediator may leave at this point, or may stay involved to make sure the proposed solution is being implemented as agreed-upon.
5. If things aren't working, repeat the process. The mediator may also convert to the tools of authority and intervene with rules and instructions.
Solving Problems as a Authority Figure
1. Observe. What exactly is going on?
2. Define the problem. What exactly is the problem?
3. Ask questions about the problem. What's driving this? Is someone tired? Hungry? Bored? Misinformed? Looking for attention? There is a reason behind all choices. Identify that reason. Why does this problem exist?
4. Modify the environment or expectations to address the “why”. Perhaps everyone needs a rest time. Perhaps the item under contention needs to be removed. Perhaps it is time to serve snack. Perhaps someone needs a penalty. Fix the core issue so that the trouble level goes down to something the kids can handle on their own.
5. Communicate with other authority figures your observations and conclusions.