Well, I just bought one and I wanted to use it before I responded. I just used it this morning. We just adopted a Labradoodle puppy and we already had a 6 year old Shih-tzu, and I am a clean freak--so it is needed!!
I bought a Bissell Power Steamer Upright Deep Cleaner. This cleaner had a five star rating with excellent reviews.
I am very pleased. I think it did a wonderful job, and for the money (under $160.00), I will get lots of use of it. I alway have had my carpets done proffessionally and was never 100% satisfied! I think this did just as good of a job! As fo getting the carpets too wet, just don't over do it--and the instructions warn of this.
I know you had bad luck with a Bissell--I would call the company, it could be that you just happened to get a bum one and maybe a repacement would work the way it is suposed to.
As for me, I am HAPPY--my carpets are clean and my home smells good--until the dogs are out of their crates and the kids get home--LOL:)
GL:)