Recliner Is a Lemon

Hi K.,
I don't have a Lane recliner, but I do have a Lane love seat and I have had it only 1 year and it is junk. I have a home daycare, so I do have at least 6 children a day on it, but I have had love seats from Goodwill that have lasted longer than this one! I was so upset I threw it out and got a new sectional for my livingroom. Good luck with what you can get back, but I will never get another one!

I have a Lane but it's 10 yrs old now and never had an issue. So sorry you are having problems!

I actually purchased a Lane recliner 7 years ago and also felt I got a lemon! The store refused replacement instead insisting on repair. They tried to repair it twice but it didn't work. I put up a HUGE stink at the store and insisted they take it back. They did, gave me a refund, and told me never to shop there again. It was not a pleasant experience. Stand up for yourself and the money you spent and hopefully you will have better luck making your case!

I love my Lane furniture and have never had an issue with it (2 recliners and a sofa with reclining ends). I would talk to the store I bought it at, and then also contact the Lane company itself. It works very well. I am sure you can find them on the internet.

Ive never had Lane furniture but i would fight it at the store or if they will not help, contact Lane corporate office. If that doesnt work, file a complaint with the BBB. Ive had to do this and it usually gets the company wanting to resolve the issue, but not always. I filed a complaint when my husbands Florsheim shoes fell apart after 3 months, but Florsheim would not do anything about it. That is unusual. Most companies do not want a bad rap with the BBB. So fight for your money, dont let them get away with poor quality.

Hi K.:

I had a problem with my son's crib and the "Beautiful" boutique that I bought it from was a nightmare to deal with. So, I just called Young America corporate and they helped me out. Additionally, I had a problem with a sofa from Macy's and I called corporate for that and they also helped me.

I would look up Lane corporate office number online and call them. Explain that you have attempted to resolve this with the vendor without success, you have had it repaired twice and it continues to break. Additionally, this is a huge inconvenience because you have a child and you need to use this chair and waiting for repairmen repeatedly is also a huge inconvenience because you have to take off work. (If you are a SAHM lie because in my experience (crib) I think that they feel like I am a SAHM and waiting for repairmen to come is part of my job. LOL!)Frankly, the reason the recliner was discontinued could quite possibly be due to this problem happening to many people. If you like, ask for your money back BUT be prepared....most likely, they will offer you a replacement chair of different style. By asking for your money back first, it makes it appear like you are both compromising. Say that you have other Lane furniture for years that you have really enjoyed and that is why you chose this brand. (Lie-shows loyalty.) Be prepared, you might have to be persistent (yes, it is lousy) but(unforunatley) the squeaky wheel gets the oil!

BTW, the reason I know all of this is because I have worked in customer service of some sort my whole career and I see what tactics have worked successfully for others.

Good luck,
A.

Where did you buy the recliner? Some stores do not allow refunds. Others will let you replace with a different model and you just pay the difference or get store credit if it costs less. The chair you have might be discontinued because of problems with the design or defect taht you have experienced. If the store is a chain and the individual site won't help, write to the headquarters. Include details and pictures if needed. With the way the economy is, stores really don't want to lose customers or bad press.