Hi K.:
I had a problem with my son's crib and the "Beautiful" boutique that I bought it from was a nightmare to deal with. So, I just called Young America corporate and they helped me out. Additionally, I had a problem with a sofa from Macy's and I called corporate for that and they also helped me.
I would look up Lane corporate office number online and call them. Explain that you have attempted to resolve this with the vendor without success, you have had it repaired twice and it continues to break. Additionally, this is a huge inconvenience because you have a child and you need to use this chair and waiting for repairmen repeatedly is also a huge inconvenience because you have to take off work. (If you are a SAHM lie because in my experience (crib) I think that they feel like I am a SAHM and waiting for repairmen to come is part of my job. LOL!)Frankly, the reason the recliner was discontinued could quite possibly be due to this problem happening to many people. If you like, ask for your money back BUT be prepared....most likely, they will offer you a replacement chair of different style. By asking for your money back first, it makes it appear like you are both compromising. Say that you have other Lane furniture for years that you have really enjoyed and that is why you chose this brand. (Lie-shows loyalty.) Be prepared, you might have to be persistent (yes, it is lousy) but(unforunatley) the squeaky wheel gets the oil!
BTW, the reason I know all of this is because I have worked in customer service of some sort my whole career and I see what tactics have worked successfully for others.
Good luck,
A.