K.B.
pullups.com will send you a free dvd... my daughter never used pull-ups however except at night, she started w/ Gerber cloth training pants and regular undies. The pull-up video has good info tho and my daughter even now will watch it! Also, you can get other videos from the library. The key is knowing when your kid is ready; my daughter started ripping her diaper off as soon as she peed and then I got a potty and just put it out for her to get used to it. If they're ready the process goes fairly smoothly, but of course setbacks are gonna happen no matter. Good luck!