Need to Let of Some Steam

We enrolled our son in a daycare facility in Livonia. It's a new facility that opened up only a year ago. The reason I like it was because of it's hours of operation. They were open late in the evenings and even on saturday. Saturday was the day I really needed because both my husband and I work that day. We had a babysitter on those saturdays, but her availability on the weekends were not enough for what we need. So I found this place.
I should've listened to my mommy instinct but I think I was desperate for childcare that I decided to ignore my icky feelings about the place. I cant pinpoint what it is about the childcare facility, but it just gave me the creeps at times. My son seemed to enjoy it though. My husband even took a look at it, but reluctantly he chose not to tell me he had the same feel feelings as I. The owner of the facility didn't seem too friendly, and she has a pretty dry personality. Not that thats a bad thing, but it just seemed odd for a daycare facility. I alawys pictured just energetic, exciting people to work with young children.
anyways to make a long story short, we enrolled him for saturdays. we decided to start him off slow and just put him in for about 3-4 hrs at a time on saturdays. He always came home pretty happy, but my child is also pretty easy going and happy kid anyways. Yesterday was the first full day we had him there. from 8 a.m til 4 p.m. I was a nervous wreck all day. I decided to wait till noon to give the facility a call to see how he's doing. When I called, I heard him screaming in the background for me and the caretaker was saying that he's fine, that he just misses me. Then she did the worst thing possible...she put him on the phone. He was begging me to come get him and that he wanted to come home and that he missed his daddy. now this is not like my child at all. We've NEVER had a problem like that. He's never been clingy like that at all. I felt horrible and I left work at about 2 instead of 4 to go get him. I couldn't get there fast enough. I didn't know what to expect when I got there.
Once I got there, a man who i've never seen or met before, let me in the facility. I can only assume he was the husband of the caretaker, which I found it odd he was there. AS soon as i walked in the door he was in my face telling me that my son "doesn't listen, or follow directions. And he just wants things his way and he cried alot and he cries alot anyways. Does he act like that at home??" I was shocked at his tone with me. It was not calm nor gently put. I gave a look that I can only imagine was a death stare and told him that I didn't know who's child he was talking about but that didn't sound like my son at all. He just shrugged his shoulders and walked away. Once I saw my son, he ran up to me and hugged me and asked if we could leave right now. the caretaker told me that he was good today and that he ate and played. pretty much the opposite of what I was told by the man. I got my son and just left as fast as I could.
My husband and I will not be taking him back there. I yet to call this lady and tell her how I feel. I guess i'm just fed up with childcare in general. It's so hard to find great, reliable childcare anymore. I ask my son what happened but he doesn't give me much input.

uggg so frustrating.