Hey Ya'll
I'm curious, when you've contacted mamapedia's customer service with questions, have you received a helpful or clarifying response? I have contacted their customer service, via the link, and have never had a response from them that helped me to gain understanding. I have received what seemed to be either a) an automatic response b.) a template response c.) a response from someone whose first language is not English. Is my experience unique? What's yours been like?
Jim, when I attempted correspondence with MP it was to ask for clarification and information about their 'pull' policy. At the time, there were many reasonable questions/responses (that did not break the terms and conditions policy) that disappeared. We were confused and wanted to understand who makes that call, etc. I gave up after a few weeks.
It hasn't been my experience, but I do know other mamas have tried to reach them regarding MS purchases, 'broken' MP links, trouble signing in, etc., and have ended up bringing their questions to the community instead.
To be clear, I really like the diverse nature of our little community and I'm not a huge fan of censorship (esp. when adults are concerned). I don't much like the format of this site and I believe improvements could be made, and haven't had a good experience with CS, but that's not a reflection of my respect or admiration of the moms and dads who collect here. Just my experience - not too big of a deal in the grand scheme of things - but worth a shout out while I have a few minutes to kill :-)
(Thanks for the clarification Kristina, that would make sense.)
What are y'all expecting out of the customer service? I mean really, do you want them to pick sides when you think you've been wronged? Or tell someone who doesn't agree with you to give you a 'flower'....?!?!
This site doesn't provide a 'service' or a 'product' so I'm just having trouble understanding why you would even need to contact them. *sigh*
Yeah to get a real response you have to first piss someone off and then respond to the you are a bad person email. :)
When I email back asking why they pulled one of my responses, they usually respond.
Your experience is not unique, and the answers and understanding of the issues varies widely depending upon whom answers.
When I send an email directly to CS (not a response to one of their emails), it seems about 1 out of 3 get answered.
The form emails I understand - I can only imagine how many times they get asked the same questions.
_______________________________________
Reading Talkstotrees - I just remembered one funny instance. I couldn't find the link to take me off the email list, and had seen several other members ask and the answer was to email CS. Sure enough, the "contact us" link had a pull down menu that included something like "remove from email list" - so I emailed.
Rofl - I get an email back from one of the CS staff that offered (yes, OFFERED) to close my account. Classy.
Hi ephie-
My experiences with mamapedia customer service include ALL of the above...lol
BUT...it seems 'marc' is actively reading here...and responding IN the forum...so hopefully...things will improve!
Best Luck!
michele/cat
I've received clear, specific answers.
But sometimes AFTER the initial canned response, you have to reply with a further request, THEN a real live person interacts! LOL
I havent had to use them, so I don't know.
I think their cs sucks.
Hi Ephie
Usually I get a personal email which answers my question.
Lucky me lol
B. k
I have had some responses that really confused me. It was as if the response wasn't coming from a real person so I know what you mean. I've seen a lot of mispelling in simple words and incorrect grammar. Don't even bother with customer service.
Ephie:
I've had canned responses. I've had real people responses.
When I get a REAL PEOPLE response? I've had to ask several times to get them to understand about a certain situation or post. When they "get it" they get it.
Overall, though, I've not had a bad experience with their customer service.
What exactly are you looking for from them? What understanding are you trying to gain? maybe we can help you!!!
Sometimes I get canned responses that have nothing to do with what I've said. Those are perfect English. Sometimes I get helpful responses in good English. Sometimes I get bad writing that MAY be English as a second language or could be written in a real hurry without proofing.
I think that sometimes they wish we would stay to ourselves and leave them alone. And sometimes they seem happy to help. I wonder if it has to do with who is manning the store, so to speak.
Dawn
As a hardcore capitalist I am a big believer in the old adage: you get what you pay for.
As users, we pay nothing to be here, so we have no right to complain.
I feel the same way about facebook, and any other free site.
It's like squatters complaining about the condition of the building!
Unless you are a paying customer, a business doesn't really "owe" you anything, and you are always free to move on to another site.
Yes it would be "nice" for them to be more helpful/responsive, but again, we the users have absolutely no say, as we are not invested in this business, at ALL.
http://www.linksv.com/compSummary/es/46304/Mamapedia
Per this, Marc, whom I have been emailing with today is the COO, Cheif Operations Officer; he may have recently taken over as CEO, I do not think he would lie about that position in such a public way.
I like to go to the "top" with things, and have had no need to contact them other than recently. I do get a generic for reported posts/messages.
I told them to delete my account once since they didn't like something I posted and "scolded" me for it, in spite of the fact that I hadn't actually done what they accused me of and there were far worse responses in that particular thread. They didn't delete my account, so I have to say they obviously aren't very customer service oriented ;)
I have emailed them twice because I don't get the daily emails I used to, no response either time.
