D.H.
I know people who like it just fine......you can not do 3 way calling on it if that is important to you.
I use Skype......you can call cell phones and land lines if you buy the US/Canada package.......you have to use your computer, although I do know they have regular phones you can now buy for it as well.....you can get a skype phone number too.....
Check them both out and see what you think...........I've never had any trouble with Skype......so I can tell you about their customer service.......
Good Luck