We LOVE our pediatricians - Parkside Pediatrics, at the Parkside office building adjacent to Lutheran General. It's two doctors - one male, one female. They do not allow nurses to answer any questions. If you call the office with a question, one of the docs takes your call right away. If you have a question during off-hours, one of the docs is always on call and will call you back pretty quickly. If your child has an accident during off-hours that you might take them to the ER for, they like you to call them first because it's possible they may be in the hospital on rounds, or in the office doing paperwork, and may be able to meet you in the office and avoid an unnecessary ER trip with unfamiliar doctors. That's the beauty of having an office adjacent to the hospital. You can specify which doc you want to see if you have a preference, but I never do. I like them both, and this way my daughters get to know them both too. I switched to this practice 7 years ago, when my oldest daughter was 2 and I was expecting my second. It was such a welcome difference from our prior pediatrician (who just liked to write prescriptions for everything and certainly didn't take phone questions) and I am so glad we switched.