I have used them twice, both times to make wills for my husband and myself. No problems at all, the website was very easy to navigate. The 2nd time we did our wills (we had to completely redo them because we moved to a different state) the wills we received in the mail were incorrect, so I'd advise to be sure to read over everything extra carefully. One phone call and LegalZoom corrected everything and sent the corrected documents overnight priority so I had them by noon the next day. They even refunded the full amount I originally paid because of "the hassle." I would definitely recommend them. They had excellent customer service and handled problems really efficiently.