K.B.
My daughter is now 11 and has been going to Dr. Crawford at Orthodontic and Pediatric Specialists in Oak Park for about 5 or 6 years. I too have HMO-IL insurance. I have no complaints. The staff is very professional and appt. are always taken on time. I don't recall ever having to wait.
During our first visit, her picture was taken and a digital print out of her exam was provided. Any recommened/future treatments are outlined and cost noted for each, so there are NO surprises. There are some treatment or services that can only be performed during the week, as opposed to the weekend. They are open only a few Saturdays a month, as I recall and they call with appt. reminders. Also, they keep track of any appt. you missed and failed to call to cancel..don't let this happen to a Saturday appt. as I got the imporession that they are less inclined to give you future Saturday appt. which are coveted, as you can imagine. I recall we missed one Saturday appt. (I simply forgot) and I was reminded once that I hadn't missed an appt. since 2003. So, I know they track this information.
Some services are a little pricey, but the service is great and worth it. The contact information is:
Dr. John Crawford
Pediatric and Orthodontic Specialist
505 N. Ridgeland
Oak Park
1-###-###-####
Good luck!