I actually just cancelled our membership there b/c i wasn't happy with the childcare center. but that is b/c i have an infant that i have to have an appointment for and can never get one. but the other reason is b/c we try to go during the off-peak hours, usually 8:30, and the only thing for my 3 yr old to do is play on the computer until they open the back part. he could care less about their computers, primarily b/c we can't ever get them to work. i've actually sat down w/ him in there trying to figure it out to help him and no one ever offered to help us. he loves to play on their outdoor equiptment, but they never open it. it is kind of hit and miss on how welcoming the staff is. some of them are great and others are rather "cold" and grumpy. but i can say that they have never done anything to harm my kids nor have they intentionally upset them. hope this helps. by the way, i have a lot of friends who go there still and their kids love it, but they go when it is busier.