Is It Just Me, or Are Companies Treating Us All Horribly?

Customer Service is a dying a long death. Not on your scope of horrow stories, but I went to a fast food place in Collin Creek Mall (Samuri Sams, to name names!). The guys behind the counter was on his cell phone as he just looked at me. I asked if he was going to hang up or take my order. I was totally ignored, so I walked away. No wonder I hate the mall and fast food!
How long ago was the house built? Texas Real Estate Commission has some rules about faulty builders, so you may have some legal recourse there.
It's harder to deal with the larger companies like Verizon, but when the person is in front of you, like the gorcery store, point out their mistake, or go to the manager! Laziness is not excuse when we are shelling out more and more money for services and products. I'm usually not a complainer (and I'm not saying you are!), but lately I have really wanted those who aren't doing their job to know it's not acceptable, regardless if I sound like a b-word.

Yep, Verizon is not that good, but we have to have them so I can work... and without the internet and phone, I cannot.

But do go to the State Attorney General of Texas on line and file a complaint. That has always worked for me. You can file on line. You do need your back up docs at least for reference.

http://www.oag.state.tx.us/consumer/complain.shtml

I had some problems with Verizon too. They were very helpful and helped me correct the incorrect billing issues with a customer service rep, Deborah. After an hour of working with her I felt like I knew her.

My mother if fond of saying, "You collect more bees with honey than vinegar." Are you sure you are treating these customer service people the way you would want to be treated? Just remember they are trying to do a job too. It sounds like because of some bad luck you had when you owned your business, you no longer trust anyone. When you get overwhelmed or just plain ticked off, remember it could be so much worse. You have two children and a husband that need and love you which makes you so much luckier than most. Embrace what you have and enjoy life rather than sweating the small things- and remember they are all small. Good luck and have a nice day.

I totally agree. The problem is that companies are not people, just companies. The people that work at these places really couldn't care less about your bill. The next time you call, they aren't going to speak to you again. You will just get someone else who doesn't care. We have boycotted Verizon becase of how terrible their customer service is.

I know how you feel - customer service isn't what it used to be. For this reason I choose to shop at certain stores that offer the best service and treat you as if the customer is always right. Shop Nordstrom, Bed Bath & Beyond and Whole Foods for the best customer service you can find. I'd love to hear other names of stores that others of you just love.

J.,

FIRST of all IT IS NOT YOU AND WHO YOU HIRE OR DEAL WITH, (unless you are not researching companies you deal with which does not sound like is the case) Maybe some other replies on this post have the perfect people working for them but I am very picky and I expect a job to be done right (THE FIRST TIME). I do pay more for quality.

MOST customer service these days do not care about customer service, they just want a paycheck and to get you off the phone asap. Occasionally and RARELY, you will find one who does care about customer service.

I have been through 2 new home reputable builders who screwed up with the contractors they used. They have MORE than paid for those discretions.

I went through he-- with Comcast until I got my house right.

YES, I was very nice and I did not start out like a b..ch but I found out how to make corporations respond to me....

COST THEM $$$.....Every time you call verizon, comcast or whomever, have your detailed paperwork and cost them money on visits to your home to fix things, faxes, etc. With us....it probably could have been remedied with Comcast with no less than 2 visits, however, they kept fighting me so I kept bombarding them with my proof and paperwork which meant they had to come fix it. By the time they spent more manpower hours than they would like to have done, they realized...I DO NOT GIVE UP until I get it right. Corporations do not like to spend money to make current customers happy.... if you cost them money with service calls, endless faxes with your data, etc....they will get it right for you.

This tactic has worked well for me. I don't have to be the b--ch. Just have your paperwork and "evidence".

It is worth spending a little extra money (in my opinion) to get good value for my dollar. I shop Target, Tom Thumb, Market Street, Costco and I boycott Walmart, Sams.

My cell service is through AT&T and I have always had excellent service with the store located at 75/McDermott by Harley Davidson.

Good luck to you.