M.M.
LOL My DH bought me an iPod sever years ago... Yeah it was used for like a month... Then I wanted to change some of the music on it. It was such a PITA that it ended up just sitting in a drawer for a year. Then when we found it it wouldn't keep a charge, called Apple. They wanted $100 to fix, the dang iPod didn't even cost that much!! In between how hard it was to add and take off music and the poor customer service.... We will no longer use the Apple products. There's 2 other brands on the shelfs that we found are so much easier to use and we've had no use for the customer service. Sorry I know not helpful, but just know you're no the only one with this issue!