S.R.
Sheila, there's a little rope hanging down in about the middle of the chain - pull on the rope and see if the latch goes up If the latch goes up then push the opener again and the door automatically will engage to the chain.
If that doesn't wrk then maybe you need a repair man.
Hope this helps - I asked my hsband and these were the directions he gave me.
Good Luck S.
A Little bit about me: I am #5 of 15 children, so I changed a lot of diapers before I had my own. I am a Health and Wellness Advisor and a Shaklee Dist. I help people make informed choices and lifestyle changes to improve their individual health and/or the health of the environment. AND...Yes I do recommend safe, non-toxic 'green' cleaners to everyone, even those who don't have children with ADHD. My website is www.shaklee.net/ser
It is my passion to educate young Mom's about the things they can change within their household that can have a profound effect on those that reside there. If I can help in any other way - please let me know.
S.
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www.shaklee.net/ser