Fayette Mall Play Area

Updated on October 11, 2007
R.H. asks from Lexington, KY
6 answers

Has anyone had a problem with security at Fayette Mall? I was in the play area yesterday with my 2 year old son. I had a water with a lid, which I know is against the rules, but all of my kids get hot and sweaty very easily. The head security guard snuck up behind, stuck his finger in the side of my face and said "you have to get rid of that right now." I stood up, looked around for a place to put it, and not seeing anywhere close I debated on leaving the play area to throw it away. I didnt want to leave my son unattended, and didnt want to drag him out screaming when we had just gotten there. So I tucked the drink behind my back to keep in safe. Immediately the man was there shouting at me again. He said "ma'am, you have to leave right now." I was shocked and said to him that my son gets hot and NEEDS the water. He shouted, pointing in my face "get your son and leave NOW." I was in shock, I asked if he was serious. He nodded slowly and coldly. He stood there glaring at me like a monster on a power trip and watched as I struggled with my son to get him to come with me, get his shoes on, and leave. He waited the whole time, like I was some sort of threat, a criminal. I still feel as though I was violated and mistreated. I called the security office to complain about his actions only to be shouted at over the phone. I hung up in shock that they were still acting this way, and the person ACTUALLY CALLED ME BACK and continued to yell at me. When I asked why they treated customers, mothers this way he started yelling something about teenagers running and yelling in the halls. Im not sure what that had to do with me. I went to the mall office and filled out a form with my complaint, and emailed the corporate office. Does anyone know what else I should do? I really want an apology, but havent heard anything.

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M.B.

answers from Lexington on

I have been there many times and never even saw the security people let alone seen them act like that. How scary for you and how shocking to be treated that way. My biggest complaint about that area is how easy it is for the kids to just run out the entry way. I see little ones do it all the time and worry something bad will happen to them. I think contacting the news stations is an excellent idea. It might help you and all the rest of us to never be treated that way again. I'm really sorry that happened to you.

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L.C.

answers from Lexington on

Oh wow...how rude!! I would suggest sending emails to all the news stations. I think channel 27 does the segment called "27 on your side" where they do the kind of under cover thing and expose jerks like this. I would also email the newspapers. Seems like most people mistake the "badge" for a right to play God, and they need to be brought back down to earth.

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A.T.

answers from Lexington on

Wow! I ave never really spent time there, but I would NEVER expect to be treated like that there or anywhere for that matter. The mall is owned by a larger group. I would definately voice a complaint to the mall's office and the management group and maybe copy it to the larger group that owns it. I would consider a complaint with the BBB or some type consumer group. No, you will never put them out of business....but I would definately keep going until you get to hears that may offer at least an apology or another remedy that you are happy with. I'm sorry that happened to you and your son.

A.

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J.H.

answers from Lexington on

That is absolutely rediculous! I cannot believe the way you were treated. I would contact the BBB. If you happened to get the names of the people that treated you this way I would mention them. As far as the person that called you back to yell at you more....I believe that is harrasment! I would take all actions possible.

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K.B.

answers from Lexington on

Well, I have a teenager and I thought about reporting the security guard a few weeks ago. My son and his friend were apparently outside the mall waiting on their ride and his friend was sitting on something (not sure what) that the security guard took exception to. He came over and told my son's friend he was kicked out of the mall. My son asked him why, so he kicked my son out too. The thing that made me maddest was that he detained them and called for the policeman that works there. He had no reason to detain them. They weren't causing problems or anything. They weren't on drugs. They weren't stealing or fighting or disrupting anything. They were simply waiting on their ride. A simple "Please get off the (whatever)" would have sufficed in my opinion. Once the policeman showed up he just stood there. He didn't even ask their names. I think he knew the security guard was just harassing them (by this time their ride was waiting).

My sons says the security guards at Fayette Mall are on a power trip. The mall needs to realize what is going on out there. Just because someone happens to be between the ages of 13 & 19 doesn't mean they are there to cause trouble and it doesn't mean they don't have money to spend. It's ridiculous.

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S.K.

answers from Lexington on

I used to work at the mall (a long time ago) and felt that there were definitely some security gaurds who were a bit power happy. It's ridiculous that you were treated that way. I suggest reporting them to the BBB as well. I would also consider writing an editorial to the Lexington Herald. Get this story out in the public as much as possible, and you'll get a response from them.

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