M.A.
We have just gone down the road of hearing tests with my son. There are 2 different kinds, and each produces differing results. Since you mntioned that this was a newborn, then he was tested using the ABR test, which actually monitors the brain's responses to hearing. It is much more reliable than other methods of testing, in that it does not depend on the child's behavioral responses. The other type of test is to actually put the child in a sound booth and measure responses. This isn't done with babies. Fluid on the ears is a very common cause of failed hearing tests, and this was the case with my son. However, fluid is very easily visible by a simple ear exam that can be done by any doctor. If there is no fluid present, then they are more than likely looking at true hearing loss, in which case the ENT will direct them to look at options that may correct this, if available. Coclear implants are an option for some, etc. The blessing in this whole situation is that, with today's technology, this hearing loss can be detected very early, so parents can accomodate. For my son, we were able to have tubes put in, which allowed the fluid to drain and restored his hearing. He now hears MUCH better! Good luck to your friends- there is nothing harder than going through a heath issue with our kids!