I had them come out and give me quotes for a carpet job on a foreclosed home I bought. They were WAY overpriced. We got much better carpet for a much lower price from Home Depot. Also, don't even entertain the thought of buying blinds from them. They quoted me almost two thousand bucks to put blinds up in all my windows. Cheap venetian blinds. When I went blind shopping at home depot I got pretty faux wood blinds for the whole house, including the sliding glass back door and a custom cut blind for the odd shaped kitchen window for $930. Including installation. Home depot wanted to charge me extra to shorten each blind but I saved $23 bucks a window to do it myself.
Also, when I called the sales guy from empire to cancel the order I had placed with him, since I jumped the gun feeling pressured by time constraints, it was like trying to undo a deal with the devil. Miserable experience.
They offered their wares at outrageous prices so they could negotiate down. After I called to cancel my order they knocked $200 off the price but I didn't want the carpet I picked out anymore and wanted to cancel all together. They then pushed to show me other carpets and I said fine. I told them the type of carpet I picked out at home depot and told them if they could match the price and the install date they could have my business. The guy showed up with a car full of samples. They didn't have anything like the carpet I picked out and all their "best" carpets, which weren't as good as what I was looking for, were so outrageously priced I actually laughed when I saw them.