Hi, J.:
The Compass of Shame has 4 poles. When someone's pride is "pinched," they will feel shame. They will react by attacking themselves (tapes running around in their head), run and hide or withdraw, attack others, and or be in denial with drugs, alcohol, thrill seeking, any kind of distraction.
The Virginia Snake says: Don't tread on me. If you do, confrontation is a bite to restore justice.
Teaching your children to get in touch with her feelings when rude and inconsiderate things are said to her. Role play with her the incident and allow her to respond to family members as practice when she is offended.
I message formula:
I feel_________________(state a feeling)
When I_______________(state what was offensive that was said or done)
Beause______________(state how you were affected)
and I need______________(state what you need or value)
Make a request__________(what action needs to be taken).
A book to help understand conflictt is: Life Space Crisis Intervention by Long and others.
web site for restorative practices is: www.iirp.edu
Good luck. Everyone needs to be held accountable for their rude and insensitive behavior
D.