A.C.
My questions would be:
-was the bowl you were stirring the cream in very cold? If not, that would present a problem, I think. It helps if you use a metal bowl that has been kept in the freezer.
-Was the heavy cream very cold? It works better if it is very cold.
Even with an ice cream machine (has a bowl that is kept in the freezer and then just spins the paddle mixer electrically), my ice cream nearly always takes 20-30 min and is more like soft serve. Probably because I am impatient and usually make it n a whim, therefore my ingredients are not as cold as they should be to start off. It helps if you pop the cream/milk/sugar mixture into the freezer for a bit to get it super cold but not frozen, before mixing it in your ice cream maker. It also helps to set the "completed" ice cream in the freezer again for a few hours to really set up, otherwise it is more like soft serve. At least, that is my experience.
Good old Pinterest! I have had my share of Pinterest fails!