P.D.
Hi C.,
She should have been given patient education on the proper use of crutches and also they should have properly fit her to the crutches. Have her stand straight up. Place the ends of the crutches on the floor at least six inches away from her feet. The tops of the crutches should be two inches below her armpits. She should be supporting her weight with her hands. As she swings forward with her body, all her weight should be on her arms and hands. Her armpits should never be in contact with the crutches because it can cause nerve damage. If I were you, I would contact her doctor and see if you can take her back to be taught the proper way to use her crutches so she doesn't do additional damage. Did they watch her walk with them before sending her home?