L.F.
My sister gave birth to a full term stillborn girl almost two years ago. It was the shock of her life as well, and is still the most painful thing I ever had to go through. So I can't imagine how SHE is able to get out of bed everyday.
That is wonderful that you are seeking advice on what to do and say. The things that helped my sister the most initially were meals, gift cards to restaurants, letters/cards, and phone calls. The well-meaning friends who tried to avoid her or avoid the topic (thinking they might spare her pain) only made things awkward for her later. I got a lot of help and advice through full term loss message boards on babycenter.com. These ladies have been through it and can tell you what helped them and what made them angry.
Some other things you can do to help:
1. Create a sign-up list for any friends and family who want to help with meals or chores. You can organize it, and that way, your friend doesn't have to feel like she's asking anyone for help. Lawn care, child care (if she has other children), prepared meals, and house cleaning are really helpful as she and her husband cope with their loss and the steady stream of visitors who want to express their condolences.
2. Buy her thank you cards and address them for her for when it comes time to send thanks to all the flowers, gifts, etc that people send her. (Personally, I don't think anyone should expect thank you cards in these situations, but most women feel compelled to express their gratitude anyway.)
3. Call her frequently and just let her talk. If she doesn't want to talk, just send her e-mails from time to time letting her know that you are thinking of her. Do not expect a response, but she will appreciate the gesture anyway.
4. There are many resources for her through First Candle. You can look them up for her. One thing she might want to do is have a professional photographer take photos of her with her husband and baby. Now I Lay Me Down to Sleep has a list of photographers who do this for free. My sister wishes she had more pictures of her daughter. Little things like her ears, toes, and eyelashes... the memories fade over time, so it is nice to have pictures.
5. She can choose to have a funeral or let the hospital cremate the baby. Many funeral homes will perform their services for free in the case a stillborn or child. My sister let the hospital handle the cremation because she ordered an autopsy for her daughter. She held a memorial service for her daughter a few months later.
6. Things NOT to say to her:
a. This is God's plan.
b. At least you weren't attached to your baby yet.
c. Don't worry, you can have more kids.
d. I know how you feel. I had a miscarriage too.
e. You can handle this. You're so strong.
f. Better you than me. I don't know how I could go on living if this happened to me.
g. What a waste of 9 months.
h. I hope you feel better soon.
These are all things that people said to my sister. It was amazing to her how often people said these things and how nervous people were to talk to her. The best thing to say, at least initially, is "I'm so sorry for your loss. I am here for you. Please let me know what I can do for you."
I'm sorry for your friend's loss. I'm sorry for your loss as well. It is such an unimaginable tragedy that affects everyone. The babycenter boards have a lot of links to resources for your friend. If you'd rather not join BBC, I can e-mail the links I have to you. Take care, and take good care of your friend.