T.F.
Where did you buy it? We are big Best Buy customers and the customer service for computers, appliances is good there. We do a lot with Staples as well, maybe they can help.
We have an Epson Workforce 600 series we use for our business. LOVE it excpet when we replace ink it is $90 (for the 4 cartridges). NO NO NO I will not use the cheapee ink places.... then I would end up with a poor quality print job and repair.
Good Luck