You might want to contact/join a local parents support group and see what experience they have with this group of doctors, and what other resources may be available to you.
You are your child and family's advocate. You are paying for a service to be provided to you. You need to make sure this place is going to fit your families needs in a way that works for you. You are the one to decide if the providers are a good fit for your family, not the other way around.
Going from a service provider model to a business model really cuts the connection between patient and family, and it sounds like that is what this agency is doing. I understand the need for it but when the business starts to manage the provider, I think the quality of care goes down.
I just left my pediatrician of 4+ years bc of this. My first ped retired bc of medical reasons. I was referred to the new one bc he was 'the best. He did have a great bedside manner, talked to (not at) kids, and got an appointment the same day. I did have concerns about his hours: mostly daytime, one evening untill 7, no weekends but my children were a bit older and i thought i could work with that. He was also part of a 'Quick Care Clinic' for after hour emergencies.
My experience remained positive for 2 years. Then there was office staff changes (lots), receptionist not so friendly anymore and next day (for sick) appointments instead of that day. I started to notice all the infants coming and going for appointments.
Then there was a 3 day wait or to go to Quick Care. I did and then suddenly misinformation started coming up on my kids medical charts (allergies to medications that I never reported, etc). Long story short since this fall my kids have not been able to get in to see him. I have talked to the office manager and his scheduling nurse and have gotten no where.
I believe he is focusing on infants only bc they come for regular scheduled appointments and can be fit into his schedule. Any emergencies can be sent to Quick Care. My kids do not deserve that. I want a regular physician who will see them enough to establish a baseline of health.
I believe he is putting the business side of things before service.
If you research him he is still voted as 'the best' and got an award. Grrrrrr....
To make this story even longer :-).......
Just found out my neighbor used to go to him until his nurse screwed up her daughters vaccinations,AND medication. She spoke to him 2x personally regarding quality of care and how hard it is to get an appointment and... No response.
So IMO, listen to your gut, do your research, keep that appointment while you keep doing research, and you determine what is 'the best' fit for your family not other's opinions.
Hope it works out for you