COMPLETELY depends on the location. In general, however, they're a franchise so they tend to have high turnover, low pay, but fairly decent facilities/corporate policies. I was in kindercare in several different states as a child, and purely from that it's low on my list. Some of my memories of it include:
- Any child who asked to go to the bathroom not during scheduled potty break times was stood on a desk, their pants pulled down and spanked in one location.
- In another location we were given paper cutouts of people to color. I got in big trouble because I used peach... the "correct" colors were white, black, brown, yellow, and red. My peach made me look brown which meant I was lazy. White meant that I was smart and that god loved me. Black meant that I would be good at sports but not much else and that god wouldn't love me as much. Yellow meant I'd be good in school but mean. ((Yes I remember this verbatim, and I was 4 (i also remember wondering why Red didn't have a definition). I held up my crayon to my skin and said "But LOOK I'm Peach!!". I was stood in the corner until my mom came to get me. I missed two snacks and an outside recess... but I don't know how long that was.
- In another location, everything was fantastic, but we got in trouble if we ate our food "out of order". We had to pick one kind of food and eat it until it gone, and only THEN could we start on another kind of food on our plate. "Trouble" meant that they took our food away and that we didn't get any more that day.
Now... all of this was in the mid 80's. There are maybe 40 locations in my city. I've heard some okay things, but in general, from talking with parents who've had their children in Kindercare and from early childhood education majors/profs at my U (who are horrified on average by the general neglect)... it's okay emergency childcare, but it hasn't changed much... so it's no somewhere you want your children spending a lot of their time. Especially the infant rooms, where in general, they're in plastic boxes -alone, not held or interacted with- for most of their time.
The "theme" regarding kindercare seems to still hold after 20 years: Typically not abusive. Not a glowing recommendation, by anyone's standards. I'm sure this isn't true for EVERY location, but it seems to be the norm.