We found our doula on the DONA website. Yes she was certified. She offered phone support leading up to the birth-day (I called her twice about random pregnancy things I was experiencing). On THE day, she came to my house to help us labor at home for as long as possible. At the hospital, she did all those little things, like get me a glass of water, hold my hand, tell me everything was going to be OK, help me to the bathroom to pee during labor, all that stuff I couldn't get by myself. My husband was there, but I didn't want him to leave my side. The doula was like an extension of our arms. She was also a calming force in the room. The best part was that we asked her to take pictures during the birth so that my husband didn't have to worry about that while watching his daughter being born. All in all, I loved my doula, and used her twice!