We had them do the "surgery" on my almost (day before his birthday) one year old son. We did it the day before his birthday because after they turn one, our Dr wouldn't do it without sedating, and I didn't want him to be sedated since I'd always had problems with anesthesia. They say their more traumatized the older they get and remember more, plus the older, the longer it takes to heal, etc... The WHOLE entire thing, prep and all took 10mins. My son was wide awake, which worried me because they were working on his eye, but it wasn't a big deal at all. He screamed for just a second, then they gave him a sucker and let him suck on the sucker while doing it. Then he was just perfect. We cried more than he did. It also took US longer to recover than him. They said he might be grouchy and sore until the next day, but he was back to his happy perky rambunctious self by the time he'd even hit the car and never acted bothered by anything since.
We'd tried all of the "home remedy" things in all of the books, took all of the advice everyone gave us, but nothing worked for him. It all worked for our second son but not him. They say by the time they turn one, the chances are very low that it'll get fixed without the surgery. The surgery was pretty much just taking a wire, entering it in next to his nose and running it to the duct then pulling it back out. The procedure itself took only 1 minute, the prep and "recovery" time took up pretty much the whole time.
I was really worried about it before it was done, and I'd never known anyone to do it before. If I knew then what I know now, I wouldn't have really worried, and I'd definitely do it again if needed.
GL!
K.
p.s. My son's blocked duct never got infected, but it did look terrible (pictures, etc), and it did seem to bother him quite a bit.